Customers voice｜Chukyo Juki Co.,ltd.

Toyokuni Group has 14 business sites including four subsidiaries. Our main business activities are four, buy, sell, rent, and repair, and focused on construction equipment and plants.We are committed to be a community-based firm which shares prosperity with local community.
Relatively, we have a guest house “GEISENKAN”, where guests enjoy seasonal flowers and views.
As the policy of community-based, it is open to public in the season of Autumn leaves.

There was former person in charge, so I do not remember why we had a first business. We had bought some machines before my time.

Mr.Kato and Mr.Sakuta visited us when I took over the position.

I am feeling as if we knew each other for years, but it is a couple of years only actually.

I guess our staff’s mind changed, so they started searching equipment through internet.

It could be a reason that we are encouraging the unity through 39 campaign to which whole group takcles.

In the past, we believed that each sites must run business by their own so that whole group can grow up by each strong points.

Now, we are more unite. We tackle every issues by whole group.
Each sites has a meeting room, where mechanics often have a meeting borderlessly so that they can share know-how and findings.
Through these approaches, our communication become more active now, and that is why we inquire Chukyo more often.

It is the exhibition we take place twice a year, March and September. Every items are priced very well in order to express our appreciation for customers.

The exhibition used to deal with spare parts only, but as we become more close, 39 campaign was changed entirely.

We kept trying to reform the mind of every employees, we wanted all, not only salesman, to have a mind of sales person. Spare parts are too weak to attract customers, so we needed more item to exhibite. Even foods and commodities are for sale in 39 campaign presently.

This is to help our staffs to communicate with customers. For example, backup staff does not need to hesitate to offer local foods to customers who came far away.
The campaign is not only make more sales, main focus is to let customers know us more so they will be more open to us, and also develop the communication skill of our staff.

Chukyo consign their stock fleet those which are advertised on our flyer.Sometimes, we get inquiries for something which is not on the flyer.

As I said, used machine have troubles, this is the nature. The point is how they handle such issues.

It is not surprising that many dealers do not take responsibility even their sold machine appears to have faults, because it is basically as-is. If pursuing the profit only, the way is very logical.
However, Chukyo Juki was different. Their approach was sincere and they tried to find the point we both could land without being discontent.

Yes, we had a trouble, but through this experience, we both gain creditability each other, which lead next deals afterwards.

Construction equipment is expensive purchase. The creditability is very necessary.
Although we are apart, Nagoya and Kyushu are very far, we put our trust on Chukyo Juki.

The distance does not matter if we highly trust each other.

One of our policy is 『生涯一捕手(to be a receiver for life)』,which means we accept all requests from customers and give them best return through gathering information.

We will keep working as “生涯一捕手”. We hope Chukyo Juki help us to offer best machine to customers.
Not only machines we inquired, we are happy if they offer other alternatives proactively.

We should give them the information from our side as well. We hope to work closely and develop together.